FAQs

Order Related

Contact Us

We provide a variety of payment options to enhance your online shopping experience. When placing your order, you can select from the following payment methods:

  1. Credit/Debit Cards
  2. Paytm
  3. UPI
  4. Netbanking
  5. Cash On Delivery (COD): Please note that an additional charge may be applied for certain delivery codes.
  • Once your order is confirmed, you will receive both
    an email and a WhatsApp notification.
  • If you have any uncertainties regarding the confirmation of your order, please don't hesitate to reach out to our customer care team at customercare@sivyabyhome.com or contact us.
  • Once your order is shipped, we'll send you an email and Whatsapp message containing the tracking number and details of the service provider.
  • You can also track your order by logging into our website.
  • If you're experiencing difficulty reading the emails or if you haven't received any updates, please reach out to our Helpdesk for assistance.
  • Absolutely! You can modify your shipping address or product size before we dispatch your order. Once it's on its way, we can't make any changes to the address or the items in your order.
  • If you need to modify or cancel your order, just contact us and our team will take care of it for you.
  • Once your order is confirmed, online modifications are not available. However, we're here to help! Feel free to reach out to us via email or WhatsApp with your order number and the reason for the change request.
  • Please note that alterations to orders are considered under special circumstances and are subject to the discretion of the company. You can contact us for that.

We encourage our customers to make the most of our exciting promotions. However, please remember to apply your promotion code during the checkout process as it cannot be added after your order has been placed. Keep an eye out for future promotions to make the most of our offers!

International shipping will soon be available as part of our expansion plan.

At Sivya By Home, we strive to get your order to you as swiftly as possible so you can start revamping your House. Here's what you can expect:

  • Shipping Information: We're dedicated to getting your order on its way within just 2 business days of purchase.
  • Delivery Information: In India, you can typically expect your standard delivery to arrive within 6-7 days. While we do our best to ensure swift delivery, please understand that occasional delays may occur due to factors beyond our control.
  • Domestic Orders: For orders below Rs. 2000, a nominal shipping charge of Rs. 100 is applicable. However, we offer free shipping for all pre-paid orders above Rs. 2000 within India.
  • Cash on Delivery (COD): For domestic Indian orders, we offer cash on delivery (COD) at an additional cost of Rs. 50. Please note that this fee is non-refundable.
  • Express delivery options: Additionally, express delivery options are available for selected pin codes at an additional charge of Rs. 350, ensuring swift delivery within 1-2 business days.

While guest checkout is available without the need to create an account, we highly recommend setting up an account to unlock a world of benefits:

  • Create and manage product wish lists to keep track of your favourites.
  • Stay organised by easily accessing your order details and transaction history.
  • Hassle-free returns and order escalations with just a few clicks.
  • Stay in the loop with the latest product launches and exclusive promotional offers.

At Sivya By HOME, we strive to ensure that your orders reach you in a timely manner. If, by any chance, your order hasn't arrived by the expected delivery date, don't worry! Simply reach out or CONTACT US with your order number, and our dedicated team will promptly investigate the matter for you.

At Sivya By HOME, we take pride in our meticulous order processing, but on rare occasions, mistakes can happen. If you happen to receive an incorrect item, don't worry! Simply reach out or CONTACT US with your order number, and our dedicated team will swiftly investigate the issue for you. Your satisfaction is paramount to us!

At Sivya By Home, we strive to ensure that your orders are delivered accurately and promptly. However, if you find that some items are missing from your order despite receiving a delivery confirmation, don't worry! We're here to assist you.

Simply CONTACT US, our customer care team will be available for you, else just click on WhatsApp icon to get chat started, within 24 hours of receiving the delivery confirmation message.

Yes you can, only for orders with cash before delivery. Contact our customer service at +91-8588804389 (Monday-Saturday - 10 AM to 6 PM)

There are no hidden charges when you make a payment on sivyabyhome.com. The charges you see on check out page before you make a payment, are the final prices for your order.

Cancellation

Orders can be cancelled only before they are dispatched. Once the order is dispatched, it cannot be cancelled, and our regular return/exchange policies will apply. If you wish to cancel your order, please CONTACT US.

Return & Exchange
  • Ensure the returned product is in its original packaging, unused, and unwashed, with proper tags.
  • Products undergo a quality check at the Sivya By HOME warehouse before processing exchanges/refunds.
  • Exchange requests are accepted only once.
  • Cash on delivery (COD) and shipping fees are non-refundable.
  • International orders are non-returnable.

For more details you can read our return policy.

  • Typically, it takes 7-10 working days for an exchange or return order to be processed.
  • This timeline accounts for the reverse pickup arranged with the courier company, which collects the product from your delivery address.
  • Upon retrieval, the items undergo a thorough quality check at the Sivya By HOME warehouse.
  • After this inspection, we proceed with the necessary steps to complete the refund process.
  • Reverse pickups are available for a broad range of pin codes.
  • If your pin code doesn't support reverse pickups, we'll notify you accordingly. In such instances, you'll need to arrange for shipping the item back to us.
  • Refunds for prepaid orders will be credited back to the original payment method.
  • For COD orders, you have the option to receive store credits or a cash refund.
  • Upon receipt of the returned order at our warehouse and successful quality check approval, we'll provide you with a payout link. Simply input your account details, and the refund will be processed accordingly.
  • Please allow 7-10 days for the refund to reflect in your account.